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| Complaints form |
We hope that you will find no cause to complain about Access SUMMIT or its services, but, if you do, we will do our best to resolve your complaint quickly.
Access SUMMIT is subject to The University of Manchester Complaints Procedure which you are entitled to invoke at any stage.
If you have a complaint about Access SUMMIT, please:
1. Contact the member of Access SUMMIT who is immediately responsible for the situation. If you are unsure who that is, please contact Simon Bloor - The Centre Manager on 0161 275 0992 or email simon.bloor@access-summit.org.uk .
2. Explain your complaint and ask for a specific resolution to it.
3. If this does not resolve the matter to your satisfaction, please complete The Centre’s Complaints Form available below or from The Centre’s Reception desk and forward it to The Centre Manager. You should expect to receive a reply within five working days.
4. If you do not find the reply or resolution satisfactory, The Centre Manager will provide you with a copy of The University of Manchester's Complaints Procedure and inform you of the courses of action, and sources of help, open to you, under this procedure.