IT Repairs & AssistanceHere to help
OATS (Ongoing Assistive Technology Support)
Assessments undertaken by Access SUMMIT will always include recommendations for appropriate warranty cover, but such cover will only include repairs resulting from hardware and operating system failure, and usually will not help resolve problems with the assistive technology resources or virus/ malware infection.
The Access SUMMIT OATS service is available to students who have had this resource recommended and approved by their funding bodies.
Ongoing Assistive Technology Support can include telephone support, on-site and remote assistance. In those cases when such support cannot resolve your difficulties, intervention by one of our technicians will be required.
Please refer to the OATS FAQ for help with the most common questions.